Payments
Payments, delivery and refunds
How you can pay, how we deliver your work or shop items, and how returns and refunds work. These terms apply alongside our terms and conditions.
How you can pay
- At the workshop: cash, credit or debit card and TWINT at the myPOS terminal.
- By invoice: bank transfer with the QR-bill, by the due date shown.
- Online: via the “Pay by card” link on the invoice, by credit or debit card (Visa, Mastercard, American Express, JCB) or with Google Pay and Apple Pay on supported devices.
Paying online with myPOS
The link on the invoice opens our payment page on pos.epico.ch, showing the invoice number and amount. From there you go on to the secure myPOS checkout; myPOS is the provider that processes our card payments.
You can also pay an invoice without the link: on the “Pay invoice” page, enter the invoice number and amount.
You enter your card details only on the myPOS page: we never see or store them. Your bank may ask you to confirm the payment (3-D Secure) in its app or with a code.
The amount is the invoice amount, in the same currency. Once the payment goes through, our page confirms it and the invoice is marked as paid. For any question about a payment, write to info@epico.ch quoting the invoice number.
Delivery
- Made-to-measure work: you collect it from our workshop in Riazzino within 10 days of our ready-for-collection notice, or we deliver or fit it at the harbour or at your place, as agreed in the quote (terms and conditions, art. 9).
- Delivery dates are indicative and run from the order confirmation and receipt of any deposit (terms and conditions, art. 5 and 6).
- Shop items: we ship throughout Switzerland with Swiss Post. Shipping is charged at cost and shown in the quote or on the invoice; parcels usually arrive 2–5 working days after payment.
- You can also collect items free of charge at the workshop, Monday to Friday 07:45–12:00 and 13:00–17:15.
Returns
- Shop items: we do not accept returns of items that match the order.
- Faulty or wrong item: let us know in writing within 10 days of delivery, ideally with a photo. We replace it or refund the price, and cover the cost of sending it back.
- Made-to-measure work: as it is made for you, it cannot be returned. Inspection on delivery and the warranty in our terms and conditions apply (art. 10 and 11: 2 years for private customers, 1 year for business customers).
- Cancelling a made-to-measure order: governed by art. 7 of our terms and conditions.
Refunds
- We refund using the same method you paid with: to your card or TWINT via myPOS, or by bank transfer if you paid by invoice or in cash.
- We issue the refund within 14 days of approving it. The credit to your card may take a few more days, depending on your bank.
- Double payment or overpayment: we refund it or, if you prefer, deduct it from your next invoice.
- Cancelled made-to-measure order: we refund deposits less the amounts due under art. 7 of our terms and conditions.
Questions
For anything about payments, deliveries and refunds: info@epico.ch or +41 91 751 60 53, Monday to Friday.
Opening hours
Monday – Friday
07:45 – 12:00
13:00 – 17:15